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Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

  • How does it work?

    • We provide you with a SIM card which works in any unlocked data only or voice & data device around the world to access the Internet. Simply top it up on the portal with a prepaid data bundle of your choosing, then select the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days, you are free to top it up again at any time as many times as you wish.

  • Do I need to register or to activate my prepaid SIM?

    • No registration or activation is required with this SIM. Simply purchase a data bundle of your choice on this portal, insert the SIM into your device, then change the APN settings on your device to start using the Internet. Please note: you must change the APN settings on your device in order for our sim card to work properly.

  • Device unlocking

    • Please make sure your device is not locked to your current cellular provider. If you aren't sure, an easy way to check this is to put a SIM card from a different operator into your device and see if it still works. If this works your device is not locked. If your device is locked you can get it unlocked by your current cellular provider. Please note: if you purchase a Europe plan on your Prepaid Data SIM the SIM will not work outside of Europe, even in an unlocked device.

  • What types of devices can the data SIM card be used with?

    • Please ensure that your device is unlocked and not tied to a network. There are no restrictions on what device it can be used in. The SIM works with all data devices and tablets - if inserted to a USB dongle or MiFi mobile hotspot device you can connect your laptop computer to receive data.

  • Should data roaming be turned on or off?

    • Data Roaming should be On if the Prepaid data SIM is in your device. If the Prepaid data SIM is being used in an external device, i.e., a Mi-Fi, Data Roaming should be Off on your device.

  • Can I use the data SIM for calls and SMS?

    • No this SIM card is only enabled for data. You can however make data calls using apps such as Skype and FaceTime.

  • Do I need to change any settings?

    • Yes, you must change your APN name to fast.m2m and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device.

  • Do you offer Micro or Nano sized SIM cards?

    • The Cellhire Prepaid data SIM is a three part SIM which means that it can be punched out of the card holder to meet any size requirement - Standard, Micro or Nano.

  • Does the SIM card expire?

    • The SIM card will only expire if it is not used for a one year period. Your data bundles will expire 30 days from activation.

  • Does the data bundle expire?

    • Yes, the data bundle is valid for 30 days from your activation date. If you run out of data or the bundle expires, you can top-up through My Account or by going directly to https://prepaiddata.cellhire.com.

  • How do I top-up?

  • How do I check my usage?

    • There is a live usage monitor in the 'My SIMs' section of this site. Cellhire will also send e-mail alerts to your registered email addresses. You can add registered e-mail addresses at any time, but may not remove the master account e-mail address.

  • Can I change my bundle?

    • If your bundle has expired, or all of the data allowance has been used up, you are free to buy any new bundle for any zone. If you wish to change your bundle mid-term, please see the below question.

  • I want to change my Zone before my bundle has been used up/expires. What can I do?

    • You will be able to upgrade the remaining data allowance in your bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods.

  • Do I need to set up an account?

    • This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many SIMs under one account. It will also help you to top up in future if you forget or lose your SIM ID.